Because our items are made-to-order, we do not offer refunds except in extreme circumstances. If, however, you receive a damaged or defective item, please contact us immediately at firstname.lastname@example.org with your:
- Order Number
- A detailed description of the issue
- Suitable photographic evidence of the issue
If we determine that you are indeed entitled to a replacement, we will send a new item to the shipping address you provided in the original order.
Any claims for damaged or defective items must be submitted within 30 days after the product is received.
For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
Order Cancellation Policy
Because our items are made-to-order, all sales are final except in extreme circumstances. Thank you for your understanding.